Privacy Policy

1. Information We Collect

a. Personal Information

Full name
Email address
Phone number
Delivery address

b. Location Data

We collect precise location information only when the app is in use, for:

Showing nearby restaurants and vendors
Assigning delivery partners
Real-time delivery tracking
Improving delivery accuracy and efficiency

c. Device and Usage Information

Device type and OS version
IP address
App usage statistics
Crash logs and performance diagnostics

2. How We Use Your Information

Deliver and improve our services
Process your orders and payments
Communicate order status and updates
Provide customer support
Prevent fraud and ensure security
Comply with applicable laws

3. How We Share Your Information

We do not sell your personal information. We may share data with:

Delivery partners for order fulfillment
Vendors/restaurants for preparing your order
Service providers for infrastructure and analytics
Authorities if required by law

4. Location Data Use

Location is used only while the app is in use to:

Suggest nearby restaurants
Assign and guide drivers
Display delivery updates
Improve routing

We do not track your background location or use it for ads.

5. Your Rights & Choices

Access and update your information
Disable location permissions
Request account/data deletion
Opt-out of marketing communications

Contact us at: care@freshhouse.com.sa

6. Data Security

We use encryption, secure storage, and limited access to protect your data. While no system is fully secure, we take all reasonable measures.

7. Data Retention

Data is retained only as long as necessary for services or legal compliance. You can request deletion anytime.

8. Children’s Privacy

Freshhouse is not intended for users under 13. We do not knowingly collect children’s data.

9. Policy Updates

We may update this policy. If major changes occur, you’ll be notified in-app or via email.

10. Contact Us

Email: care@freshhouse.com.sa
Address: AWJ Tower, Office 304, Al-Khobar Saudi Arabia